Management versus Leadership?

leadership-versus-management

Managing in the restaurant industry can be a multi-tasking juggling act at times. Anyone who has ever worked in a restaurant knows that it can be, and most likely is fast-pace and requires organization and communication from everyone in each department.

Management is the ability to plan, organize, direct, staff, control, and evaluate the many functions in a foodservice organization for the purpose of serving organizational goals. A manager’s task is to perform all these functions with the finite supply of resources available. These resources include:

          Labor

          Money

          Products

          Equipment

          Time

          Processes and tools

          Energy

When managing a business like a restaurant, the person in this position could demonstrate different styles of management. There are four common management styles:

          Autocratic: Domineering individual who has ultimate authority over employees

          Bureaucratic: Regular procedures, division of responsibilities, hierarchy, and impersonal relationships

          Democratic: Considering and treating others as equals, more participative in the tasks performed

          Laissez-faire: noninterference, letting people do as they decide

But, being an effective manager does not always mean that makes you an effective leader. The roles are much different. Leadership is the ability to motivate and inspire employees to behave in accordance with the vision of an organization and to accomplish the organization’s goals. Good leaders demonstrate these behaviors:

          Provide direction

o   Leaders communicate clearly and ensure that employees know what is expected of them. One of the ways to accomplish this is to discuss roles and responsibilities with everyone in the operation. This way everyone understands the direction given.

          Lead consistently

o   Using the organization’s mission, vision, and values as checkpoints, leaders maintain standards by holding themselves and other accountable for their actions.

          Influence others

o   Gaining cooperation through caring acts, using persuasion to convince others of appropriate behavior, and offering constructive feedback are ways that leaders influence others. Leaders also examine how to build consensus through a “give” and “take” dialogue as well as encouraging superior performance by relating employees’ actions to the organization’s vision.

          Foster teamwork

o   Leaders create functional work teams that build members’ skills. They also establish cross-functional teams to monitor, standardize, and improve work processes across the company. Assigning problems to temporary groups of selected employees is one way to begin developing these teams.

          Motivate others

o   The importance of communication cannot be overstated. Leaders give pep talks, ask their employees for advice, and vocally praise people’s work. It is also really important to keep employees informed and provide them with a sense of belonging by allowing them to solve problems and contribute ideas.

          Coach and develop employees

o   Leaders instruct employees on better ways to perform a task, offer insights to high-potential workers, and ensure that every employee has a development plan. They also seek out learning opportunities for the staff and encourage them to enroll in these programs.

          Champion change

o   Anticipating the need for change, looking for better ways to do things, understanding the link between change and learning, and communicating the benefits of new processes and procedures are all actions of a leader.

So, overall here are the differences you will want to remember:

          Manager:

o   Plans and budgets

o   Oversees staffing

o   Solves problems

o   Maintains order

o   Write reports and other types of materials

          Leader:

o   Charts a course that provides direction

o   Offers guidance and counsel

o   Motivates and inspires a call to action

o   Creates an environment for change

o   Trains and teaches

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Will Children Be Attracted to Caffeinated Gum?

Caffeinated Gum?

Wrigley’s gum, the national gum company powerhouse, will be launching a new chewing gum next month with added caffeine. This new gum, called Alert Energy Caffeine Gum, is supposedly only to be targeted towards an adult population. We’ll see if that sticks (no pun intended)…  

The gum looks like it’s going to have about 40mg of caffeine per piece of gum. This is about half the amount of caffeine in 1 cup of coffee. So, on one hand there’s a small amount of caffeine in the stick of gum. But, on the other hand, what if you chew multiple pieces of gum per day? That’s a lot of caffeine that can add up really quick. And knowing Americans and our problems with portion control, I could see a lot of people consuming a lot of caffeine without trying even hard. It’s bad enough that healthcare providers are currently advising people to cut back on caffeine. But, with this added source- I think people really need to be careful and aware of what they’ll be consuming.

Normally people should not ingest more than 200-300 mg of caffeine per day. When people consume more than this, side effects are associated like shakiness, sleep problems, and GI disturbances.

The new gum will be sold in convenience stores and food retailers all over America. This isn’t the first caffeinated gum to hit the market though but, it’ll be the first from Wrigley’s brand and its associated marketing power behind it.  

Energy drinks have become an in-demand product over the years. According to Euromonitor International, a global market research firm, U.S. gum sales are down 3.8% since 2008, while sales of energy drinks are up 41% during the same period. Wrigley’s sales make up more than half the gum market, according to Euromonitor.

Again, Wrigley claims that it intends to market the gum to consumers age 25 and older. A warning label is placed on the back of the gum package saying it’s “not recommended for children.” The public should be concerned about this. In October, a wrongful death lawsuit was filed against energy drink maker Monster Beverage after a 14-year-old girl died of cardiac arrest. The suit charges that she had 2 of the drinks in 24 hours before her death. The FDA has also started a probe into whether there are deaths tied to another energy drink, Five Hour Energy.

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