A useful method that organizations use to help them determine which goals to establish at the departmental level is called a SWOT analysis. A SWOT analysis is a tool used to identify strengths and weaknesses and to examine opportunities and threats employees face in the organization. Conducting a SWOT analysis helps management to focus on specific activities and set goals for those areas where the organization is the strongest and has the greatest opportunities to achieve success at.
This type of analysis is best conducted by a team, but can be directed by individuals as well. But, as I’ve stated in previous blog entries- “Two heads are always better than one.” Performing a SWOT analysis requires the team/individual to complete three tasks:
– Gathering facts– research what you’re doing
– Reviewing facts– go over your research you’ve compiled
– Sorting facts– organize and discard/keep useful information
Once these three activities are completed, the organization will need to answer questions about the strengths, weaknesses, opportunities, and threats. Consider strengths from your point-of-view, as well as from the points of view of the organization, customers, and stakeholders. Also, think of your organization’s strengths and weaknesses in relation to your competitor. A way to determine opportunity areas is to look at strengths with an eye for building on them, or to look at weaknesses to determine whether eliminating any of them could create opportunity.
For this rotation within the Individualized Supervised Practice Pathway (ISPP), graduate students/dietetic interns are required to review the Management Quality and Process/Performance Improvement (MQPPI) objectives. We are to discuss breakfast sales with the General Manager(s). Then, with information from these 2 sources, we are responsible to for the development of a marketing campaign to improve breakfast sales. The undergraduate students in our groups are also contributing to the project by applying the 4 P’s of marketing (Price, Product, Place, and Promotion). Overall, this project will count towards the 80 hours for my MQPPI project(s) section within this rotation.
The objectives for the ISPP MQPPI project include:
– Creating a Quality and Process/Performance Improvement analysis based on data of quality and process indicators
– Creating a Quality and Process/Performance Improvement plan based on indicators
– Managing the implementation of Quality and Process/Performance Improvement procedures
– Evaluating new Quality and Process/Performance Improvement procedures for effectiveness
– Producing a Quality and Process/Performance Improvement Report:
o A study report of the Quality and Process/Performance Improvement project and the related culminating experience
My first plan of action for this project is to apply a SWOT analysis of the breakfast sales at Taziki’s Mediterranean Café in the WVU Mountainlair. I aim to address what the strengths and weaknesses are within the breakfast menu and its targeted audience. In addition to this, I will also address what opportunities that the breakfast menu could potentially have and how I could assist in that happening. And lastly, I will also investigate and report what the potential and/or existing threats are to the sales of breakfast. The final report is due the week of July 22nd, 2013.
Questions to ask in a SWOT analysis:
– What does Taziki’s Mediterranean Café (including breakfast sales) do well?
– What advantages do they have?
– What relevant resources can they access?
– What do they do for their customers that exceed their expectations?
– What do they do better than their competition?
– What do other people see as their strengths?
– What does Taziki’s Mediterranean Café (breakfast sales) do badly?
– What could they improve?
– What should they avoid?
– Where are they lacking in customer service?
– What does their competition do better than them?
– What trends do they see that could boost demand for their products/services over the next five years?
– What opportunities do they think will emerge because of what is going on in the community?
– How might technology help them?
– What change could occur in the future that could benefit Taziki’s Mediterranean Café?
– What trends do they see that might hurt demand for their products/services over the next five years?
– What obstacles are they facing?
– Do they have cash flow problems?
– What might threaten them because of what is going on in the community?
– What change could occur in the future that would hurt Taziki’s Mediterranean Café?